Refunds
We do not offer refunds for purchased items. For defective or damaged items please refer below to the return policy. When making payments online you should retain a copy of the transaction records along with the emailed receipts/invoices for dispute resolution.
Delivery Acceptance
As a means of confirming, that the products have been received, a signature is required on the provided documentation by the staff. The product is to be accepted by the customer who provided the order or an assigned third party by the customer, at the delivery address. This could be either a digital signature or an inked out one. NAMS shall not be responsible for any loss or damage incurred to the product once the delivery has been confirmed.
Pick-up by the Customer
Customer can choose to pick-up listed categories of the items. The pick-up option needs to be selected by the customer. The customer would be called by us to inform and confirm the location.
Product Return Policy
In the unlikely event that the purchased product is received incorrectly, or is defective, the customer could request for a return or exchange of the product. The return could be requested via our hotline +960 333 7987.
Exchanges can only be made for goods of equal value, or as part payment for higher valued goods. No partial refund could be provided as such exchanges will not be permitted for lower priced items.
In case of defective items, it needs to be returned to us. Any products which are used or not in the condition in which it was delivered, shall not be accepted.
Further Issues
In the case of delays or problems with the delivery of your package, please contact our Delivery Hotline on +960 333 7987.